The questions buyers settle before they start.

Synadesk is an AI front-office employee for your website and phone; the phone channel is available from Pro. She answers questions, captures details, qualifies requests, clarifies the desired service and books, reschedules or cancels the right appointment – afterwards your team receives a clear summary by email and in the Cockpit. Status enquiries are possible as soon as a suitable business system is connected. She also works outside your opening hours, when phone and office are unstaffed.

No. Synadesk uses a chat widget as its interface, but is built as an AI front-office employee. The value comes from front-office work: classifying, checking, preparing, executing or handing over to humans.

No. The AI employee takes on the front-office work that otherwise piles up or interrupts: answering enquiries, booking appointments, capturing requests – around the clock. Anything that needs human judgement she hands over to your team with a summary and contact details. She doesn't replace your team – she has their back.

A pure AI phone assistant only works on the phone. The Synadesk employee is present on your website and on the phone (phone channel from Pro), uses the same knowledge base and the same appointment book – with no extra booking tool: she books, reschedules and cancels appointments with identity verification, receives documents in the chat (from Pro) and runs your cases. After the conversation, the work is done or cleanly handed over to your team – not just noted down.

Yes. Callers simply speak Swiss German on the phone – your AI employee understands them and replies in High German. The same applies in the text chat: she understands Swiss German messages and replies in High German.

Yes, for your visitors: the chat widget works in German, English, French and Italian, and the AI employee answers in the visitor's language. The operator side – the Cockpit, onboarding and the emails to your team – is available in the same four languages; you set your own interface language in your account. On the phone she speaks German and understands Swiss German.

She answers calls around the clock, introduces herself as an AI and answers questions from your business knowledge. She books appointments right in the call; rescheduling and cancelling are only possible after identity verification – if an email address is on file, the caller confirms with a one-time code. Everything else she records as a request or call-back wish for your team. On the phone she speaks German and also understands Swiss German.

After set-up, customers receive a website snippet. The allowed website domains are set, then the widget is embedded on the customer's website.

Synadesk booking and team handover are included in every plan and need no external provider. In your customer account you configure services, availability, team inbox and the allowed website domain. Google Calendar, Microsoft Bookings and webhook/API you connect and test with your own account or system. bexio is wired in as a beta connector and is tested against permissions, data scopes and tasks before go-live. PROFFIX, Abacus and SAP are not activatable standard integrations today; for these we assess an individual integration project.

Google Calendar, Microsoft Bookings and webhook/API you set up yourself in your customer account: store access, test the connection, define the tasks. With the bexio beta connector you additionally test permissions and data scopes. PROFFIX, Abacus and SAP require a separate, individually assessed integration project and are not activatable standard integrations.

A webhook is a web address of your system to which Synadesk automatically hands over completed requests – for example a new lead or an enquiry. Every handover is cryptographically signed, so your system can verify it really comes from Synadesk. It connects systems that can receive the documented Synadesk webhook payloads directly or through an adapter – for example your own middleware or automation platforms like Zapier, Make and n8n.

It depends on the integration. Synadesk booking and team handover need no external provider; services, availability, team inbox and the allowed website domain are configured in your customer account. Google Calendar, Microsoft Bookings and webhook/API you connect and test yourself. bexio is a beta connector and needs a permissions, data-scope and task test before go-live. PROFFIX, Abacus and SAP cannot be activated as standard integrations today; a possible connection is assessed as an individual integration project.

From Pro you can enable your AI front-office employee for AI assistants via the open MCP standard (opt-in). Then, for example, a customer's ChatGPT or another assistant can prepare appointments with you or leave a message – with an explicit confirmation requirement before every booking, the same limits as in the website widget, and full traceability in your customer account.

You start with 20 free test conversations – no time limit, no credit card. Only when you go live do you activate your plan directly in the customer account by credit card; billing runs securely through Stripe, monthly or yearly. Invoice with Swiss VAT shown included; your contracting partner is NeuraTech AG.

A conversation is one coherent exchange between a visitor and your AI front-office employee – no matter how many messages go back and forth. Every plan includes a monthly quota (Basic 500, Pro 2'000, Business 6'000).

Live operation pauses until the quota resets the next month – there are no automatic extra costs. If you want to continue earlier, you book an add-on pack in your customer account (100 conversations for CHF 29, valid in the current month) or move up to a bigger plan.

The phone channel is included from the Pro plan: Pro comes with 500 phone minutes per month, Business with 1'200. If you need more, you book a minute pack in your customer account (100 minutes for CHF 29) or move up a plan. Activation – our team sets up your AI employee's phone number – costs a one-time CHF 290 (excl. VAT). You place the request in your customer account; the number is ready in 2–3 business days, and you simply forward your existing number to it yourself – switchable on and off at any time.

Yes, in your customer account: upgrade or downgrade at any time and book add-on packs. A monthly payment can be cancelled monthly; with yearly prepayment the subscription runs until the end of the paid period. There is no minimum term beyond that.

Synadesk is operated by NeuraTech AG from Switzerland. The full details are in the legal notice.

The AI employee is clearly labelled as an AI agent towards visitors. Sensitive requests are recognised and handed over to your team by email and in the Cockpit.

Operations and primary data storage are in the EU. AI model and speech processing may take place in the US – with the safeguards named in the privacy policy. Customers receive the current list of subprocessors as part of the data processing agreement or on request.

Yes, we conclude a DPA with you as a customer on request. Processing by our subprocessors relies on their data processing and standard contractual arrangements; the current subprocessor list is available on request.

Personal content from conversations, bookings and handovers is automatically anonymised after the defined periods. Current chat attachments are additionally deleted from object storage; statutory retention and legal-hold cases remain reserved. On request we fulfil access and deletion requests under the Swiss FADP/GDPR. Details are in the privacy policy.